Join Us

Work From Anywhere

We are a hybrid-remote company; we know great talent lives everywhere, which is why our team hails from all over. And for those living in or visiting the DMV and craving some face time (or needing a break from those sweatpants), we provide a dog-friendly office space.

Individual Growth

A collective force for good, we give employees every opportunity to make an impact from day one, with Karma Days and Social Awareness Campaigns. And because we know our people are our greatest asset, we invest in employee growth with a $1,500 yearly professional development stipend.

Work-Life Balance

We believe great work starts with a great work-life balance. From Summer Fridays to personal days, we want our employees as happy as our clients. Everyone at RP3 enjoys an extensive benefits package, including parental leave, 401k matching, 18 PTO days (excluding major holidays), and health, dental, vision, and pet insurance.

Creative at the Core

We’re an independent creative agency that seeks the good in everything we do—from the brands we build to the people who build them. If you’re a creative mind unafraid to challenge the status quo, break the mold, and spread good, you’ve come to the right place.

Open Positions

Sr. CX Designer (Freelance)

Posted 08/03/2023

As a Customer Experience (CX) Designer, your primary focus will be designing ways to support a more seamless, intuitive, and engaging experience that exceeds customer expectations. You will collaborate closely with cross-functional teams, including product managers, engineers, marketers, and our business partners to drive a shared understanding of what customers are trying to accomplish and how their experience delivers against those needs.

Responsibilities:

Customer Research - Conduct in-depth research to understand customer intent, pain points, and behaviors through various methods such as ethnographic interviews and surveys.

Journey Mapping - Synthesize research into experience maps that represent current and future state journeys, identifying key touchpoints, measuring sentiment, and clearly defining opportunities for improvement.

Service Design - Create detailed service blueprints with swimlanes and discrete phases that include user flows and their supporting systems.

Systems Thinking - Think through complex interdependencies, including ways to leverage technology partners and engage channel specialists.

Data Analysis - Analyze user data, customer feedback, and metrics to validate the effectiveness of customer experience initiatives and identify areas for optimization.

Workshop Facilitation - Facilitate working sessions with client teams to prioritize customer flows and identify the "backstage" actors and technology.

Qualifications:

Proven experience (5+ years) in experience design, user experience research, service design, or a similar role

Strong portfolio showcasing your design process, problem-solving skills, and the ability to create intuitive and engaging experiences

Excellent communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams

Ability to decipher customer needs, both by reviewing and interpreting data and insights and by connecting with customers directly

Ability to leverage data and research to create customer journey maps or service design blueprints that engage stakeholders and help them appreciate the gaps and opportunities

Ability to use stories to present customer journeys and data in a compelling and inspiring way

Empathetic design thinker who can create visual models to help bring the idea from concept to reality in a way that engages and drives thorough understanding of the end state

Apply Now

Contractor/Freelancer

Posted 01/01/2023

General Job Inquiry

Posted 09/01/2023

RP3 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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